I assumed you were a big company with hundreds of employees and wouldn't have time or care if a shipment arrived or not, but after reading a couple of emails & blog posts, I changed my mind.
I find smaller companies care more, and it seems you guys take the time to do every step with care.
I haven't started any of my kits yet, I just love them already. These were going to be gifts for others but I changed my mind about that, too.
I don't think I could part with such gorgeous yarn, knowing the care you all put into it.